Zero Tolerance Policy to create safer space for our staff.
To Our Valued Clients,
We understand that veterinary visits can be stressful for everyone. Our employees strive to provide every client and their pet with excellent medical care. Spinnaker Veterinary Clinic respects the staff’s rights to an abuse-free workplace.
Any form of verbal and/or physical abuse towards our staff, clients, or pets will result in termination of any further relationship with our clinic.
Forms of abuse:
- Yelling
- Name Calling
- Demanding
- Screaming
- Profanity
- Entitled Behavior
- Disparaging Comments
- Threats
- Acts of Violence
Please note that given our completely booked schedules the following will apply:
- Scheduled appointments that do not show up or call to cancel will incur a $75.00 service fee to their account.
- Scheduled appointments that arrive up to 10 minutes late will be served by curbside only.
- Scheduled appointments that arrive more than 10 minutes late will incur a $10.00 late fee and may need to be rescheduled.
Thank you for treating the staff with respect.
Tracy Karolczuk
Hospital Manager